Privacy Policy
Rockii Pickleball respects your privacy. This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you visit our website, book courts, register for programs, purchase memberships, attend events, contact us, or interact with our facility.
This policy is intended to align with applicable Canadian and Alberta privacy requirements, including Alberta’s Personal Information Protection Act and federal privacy principles where applicable. Alberta’s PIPA requires private-sector organizations to develop and follow reasonable privacy policies, and organizations must use reasonable safeguards to protect personal information.
1. Information We Collect
We may collect personal information such as:
Name, phone number, email address, and account details
Booking, membership, league, clinic, tournament, and event registration information
Payment and billing information processed through third-party payment providers
Waivers, consent forms, emergency contact information, and safety-related records
Communication preferences, inquiries, feedback, and customer service records
Photos, videos, or social media content where you have provided consent or where permitted by law
Website usage information, such as device type, browser, IP address, pages visited, and interactions with our website or ads
We collect only the information reasonably needed to operate our business, provide services, communicate with you, improve customer experience, process payments, manage safety, and market Rockii programs and offerings.
2. How We Use Your Information
We may use your personal information to:
Create and manage your Rockii or CourtReserve account
Process bookings, memberships, payments, refunds, credits, and invoices
Register you for open play, leagues, clinics, tournaments, corporate events, and private lessons
Communicate schedule changes, booking updates, policy notices, and customer service responses
Manage facility access, check-ins, no-show tracking, membership rules, and account compliance
Send newsletters, promotions, program announcements, and event invitations where permitted
Improve our website, marketing, programs, customer experience, and facility operations
Run advertising campaigns and measure ad performance
Maintain safety, security, incident records, and legal compliance
Protect Rockii’s rights, property, staff, members, guests, and business interests
Canada’s privacy framework is based on principles such as accountability, identifying purposes, consent, limiting collection, safeguards, openness, and individual access.
3. Consent
By using our website, creating an account, booking a court, registering for a program, purchasing a membership, attending an event, submitting a form, or otherwise providing personal information to Rockii, you consent to the collection, use, and disclosure of your information as described in this policy.
You may withdraw consent where legally permitted by contacting us at admin@rockii.ca. Withdrawing consent may limit our ability to provide certain services, such as bookings, memberships, payment processing, program registration, or customer support.
For marketing emails or promotional messages, we will follow Canada’s Anti-Spam Legislation requirements, including obtaining consent where required, identifying the sender, and providing an unsubscribe option.
4. Online Bookings, Payments, and Third-Party Platforms
Rockii may use third-party platforms to operate our business, including but not limited to:
CourtReserve for bookings, memberships, programs, and customer accounts
Stripe or other payment processors for payments
Mailchimp or similar tools for email communication
Squarespace or similar website hosting tools
Google, Meta, or other advertising and analytics platforms
These third-party providers may collect, process, and store personal information according to their own privacy policies and terms. Rockii uses reasonable efforts to work with reputable providers, but we are not responsible for the privacy practices of third-party websites, platforms, or services.
5. Marketing, Email, and SMS Communications
If you subscribe to our newsletter, register for a program, create an account, purchase a membership, or otherwise provide your contact information, we may send you emails or messages about Rockii services, promotions, events, leagues, clinics, memberships, facility updates, and related offerings.
You may unsubscribe from marketing emails at any time by clicking the unsubscribe link in the email or contacting us at admin@rockii.ca. Transactional or service-related messages, such as booking confirmations, payment notices, membership updates, or safety-related communications, may still be sent where necessary.
6. Website Cookies, Analytics, and Advertising
Our website may use cookies, pixels, tags, analytics tools, and similar technologies to:
Understand website traffic and visitor behaviour
Improve website performance and user experience
Measure advertising effectiveness
Retarget visitors with relevant ads
Track form submissions, page views, and other interactions
These tools may collect information such as IP address, device type, browser, pages visited, and actions taken on our website. You can manage cookies through your browser settings. Disabling cookies may affect some website functionality.
7. Photos, Videos, and Social Media
Rockii may take photos or videos at events, tournaments, open plays, leagues, clinics, corporate events, or facility activities for promotional, social media, website, or community-building purposes.
Where required, we will seek consent before using identifiable images for marketing purposes. If you do not want to be photographed or recorded, please notify Rockii staff before participating in an event or program.
If you post, tag, share, or submit content involving Rockii, you may grant Rockii permission to repost or share that content unless you tell us otherwise.
8. Disclosure of Personal Information
We do not sell your personal information.
We may disclose personal information only when reasonably necessary, including to:
Third-party service providers that help us operate our business
Payment processors, booking platforms, email platforms, website providers, and analytics tools
Coaches, staff, contractors, or partners involved in delivering programs or services
Legal, accounting, insurance, or professional advisors
Authorities, regulators, or law enforcement where required by law
Parties involved in a business transaction, such as a sale, merger, financing, or restructuring, where permitted by law
9. Safeguards and Security
We take reasonable steps to protect personal information from unauthorized access, loss, misuse, disclosure, copying, modification, or destruction. Alberta guidance states that organizations must use reasonable security measures to protect personal information.
Safeguards may include password-protected systems, access controls, staff training, payment processor security, administrative controls, and limiting access to information only to those who need it for business purposes.
No website, platform, email system, or payment system can be guaranteed to be completely secure. You are responsible for protecting your own account login credentials and notifying us if you suspect unauthorized account activity.
10. Retention of Personal Information
We keep personal information only as long as reasonably necessary for the purposes described in this policy, including business operations, customer service, legal compliance, tax, accounting, insurance, safety, dispute resolution, and record-keeping requirements.
When information is no longer needed, we will securely delete, anonymize, or dispose of it where reasonable.
11. Accessing or Correcting Your Information
You may request access to your personal information or ask us to correct inaccurate or incomplete information by contacting us at:
Rockii Pickleball
Email: admin@rockii.ca
We may need to verify your identity before responding to your request. In some cases, access may be limited where permitted or required by law.
12. Children and Minors
Rockii may collect personal information about minors when they participate in youth programs, lessons, camps, events, or facility activities. Where appropriate, we may require consent from a parent or legal guardian.
Parents or guardians may contact us to access, correct, or request information about their child’s personal information.
13. Links to Other Websites
Our website may contain links to third-party websites, booking platforms, social media pages, payment pages, or partner websites. We are not responsible for the privacy practices, content, or security of third-party websites. Please review their privacy policies before providing personal information.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our operations, legal requirements, technology, services, or privacy practices. The updated version will be posted on our website with a revised effective date.
Your continued use of our website or services after changes are posted means you accept the updated policy.
15. Contact Us
For privacy questions, access requests, correction requests, or concerns, please contact:
Rockii Pickleball
Email: admin@rockii.ca
Website: rockii.ca
Location: Calgary, Alberta